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Customer Service Traffic and Scheduling Supervisors, Call Center Job Description

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Customer Service Traffic and Scheduling Supervisors, Call Center

The following job description describes the common responsibilities for this occupation.

Job Description

Supervises employees who analyses data related to call volume, scheduling and staffing of the call center/customer services operations. Oversees the timely delivery of reports related to call volume and staff scheduling within the call center/customer support operations. Ensure the data integrity of reports generated by the analyst and the timeliness of the reports.

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