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Customer Service Training Supervisors, Call Center Job Description

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Customer Service Training Supervisors, Call Center

The following job description describes the common responsibilities for this occupation.

Job Description

Supervises all training programs which are targetted at increasing the efficiency of staffs within the call center/customer services operations. Tracks progress of employees proformance and reports effectiveness of training programs through reports. Analyses programs effectiveness and make improvement recommendations. Participates in development of the training programs.

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