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Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Job Description

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Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

The following job description describes the common responsibilities for this occupation.

Job Description

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

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Jun 29
Buffalo Wild Wings Grill & Bar
Lancaster, Ohio
Simply Hired
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Job Description for a Restaurant Hostess or Host - Comments

The job description for a restaurant hostess or host includes representing the culture of a restaurant and creating a good first impression. A customer sees the restaurant hostess and immediately has an expectation of the restaurant's quality of customer service. Some of the tasks included in the job description for a restaurant hostess are receiving calls from customers, scheduling reservations, welcoming incoming customers and escorting them to their tables, providing menus, and completing transactions at the cash register. When a restaurant is very busy, completing tasks that are outside of the typical job description for a restaurant hostess may be necessary in order to help the servers and other employees. Having a "thick skin" is often necessary since restaurant hosts deal with a high volume of patrons. One of the most important parts of the job description for a restaurant hostess or host is ensuring that waiting customers are comfortable and calm, as well as maintaining a smooth flow of patrons as they come and go.

According to a recent PayScale Restaurant Host/Hostess Survey, five years prior to working as a host, some were employed as Sales Clerks and Cashiers. Five years after a host/hostess job, many became Administrative Assistants and Customer Service Representatives while others moved on to diverse positions ranging from Restaurant Manager to paralegal. To research both salary data and the job description for a restaurant hostess, or to find job titles, descriptions, and salaries for other positions, take our free Salary Survey.

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