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Receptionists and Information Clerks Job Description

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Receptionists and Information Clerks

The following job description describes the common responsibilities for this occupation.

Job Description

Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

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Receptionist Job Description - Comments

When visitors enter a business, the first person they often see is the receptionist. A receptionist job description may involve being the phone operator, cashier, administrative assistant, mail-carrier, and gatekeeper to all the decision makers. Customer service and great people skills are vital in a receptionist job description since receptionists communicate with people in person, on the phone and in writing. As the first point of contact with clients, a receptionist represents a business and gives clients an impression of a company's culture. Accuracy and the ability to multi-task are also valuable traits in a receptionist job.

According to a recent PayScale Receptionist Survey, many receptionists previously worked as Customer Service Representatives or Cashiers. After working in a receptionist job, many then became Office Managers. To research your own receptionist job description, or to find job titles, descriptions, and job salaries for other positions, take our free Salary Survey.

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