Imagine a world in which no one ever said sorry. If you pictured a society composed entirely of stodgy businessmen, frowning and adjusting their ties, it wouldn't be strange. The debate over whether or not to apologize will probably rage on for as long as there are corporations and leaders to run them. On the pro-apology side, you have experts who say being accountable is not only correct, but ultimately more productive; on the con side, you have the folks who feel that saying "I'm sorry" is tantamount to announcing weakness, possibly in front of the board. So who's right?