Name: Tricia Sullivan
Job Title: Senior Tech Writer
Where: St. Petersburg, FL
Employer: Raymond James
Years of Experience: 30
Education: Downers Grove High School College of DuPage - Journalism
Salary: Use the PayScale Research Center to find median technical writer salaries.
Sr. Technical Writer Career
Tricia Sullivan not only shatters the stereotype of boring technical writer jobs - she makes them sound interesting and fun. In fact, when you read the, “What is the job description of a technical writer” section, you may find out that you've been working as a technical writer all along, just not getting paid for it.
In this Salary Story, Tricia explains the difference between technical writing and other forms of writing. You’ll get answers to questions like, “What are the different types of technical writing?” and “How do you find technical writer jobs?” Most importantly, she offers the inside scoop on dealing with clients and project proposals in technical writing. We hope you enjoy learning about this exciting career just as much as we did.
What is the job description of a technical writer?
I work with the business analyst and product managers in setting up user focus groups to better understand what the users need and want in terms of applications and documentation. Then, once a project is undertaken, I accompany the BA in the collection of requirements and visit with the users to understand how they do the job currently. Once the requirements for a project are collected and signed off on, I work with the business analyst to design and define the screens and reports. We work together to make sure the fields flow in the right sequence, that the field labels are clear and easily understood, and that any onscreen text or embedded help text is clear and concise. At each iteration of the screen design, we involve the subject matter expert, who represents the users, so that we can make sure that all of their needs and concerns are met. I then take the screen mock-ups and use cases and develop the documentation. This can be one document or many.