When email first emerged as a productivity tool, the hope was that it would make communication more efficient, allowing us to spend less time getting our …
Why do even rational people get embroiled in conflicts they can't solve? The root cause, says Daniel Shapiro, founder and director of the Harvard International Negotiation Program, is an adversarial mindset called the Tribes Effect, in which conflicts turn into "me versus you, us versus them."
"People think, 'Let's just be rational and we can resolve our differences, we can resolve our conflict,'" Shapiro says. "Not true. Unless you deal with the core psychology to the conflict, the mindset that's driving you and the other side in the conflict, unless you deal with that, the conflict will persist."
No one wants to be a yes man or woman, but after a couple of years of post-recession economic gloom and job instability, it's hard to feel comfortable telling the boss bad news. Unfortunately, in order to do your job well, you'll have to learn how to discuss tough topics with your manager. Here's how to do it.