We love to complain. In 2013, an article from The New York Times revealed that of customers who bought a product and were dissatisfied with it, 95 percent would not complain to the company, but would express their discontent to 10 or 15 friends. Unless one of those friends was on the quality control team at that company, that probably isn't going to solve any problems for future buyers. We treat our jobs the same way, and unless we learn how to become real problem solvers, it will only hurt us in the long run.
11 hours ago 0