They explained, maybe they even demonstrated, and then they moved aside so that their students/employees could learn. Yet, the managers were always available to offer mentoring, coaching, and a dose of wisdom. That’s why I say good managers teach instead of tell.
Teaching vs telling: What’s the difference?
Oh boy, if ever you’ve had the stuffing micromanaged out of you, you already know the answer to this question! But it comes down to this — Good managers/Teachers provide enough information to let the employee/student find his or her own way, and then they get out of the way.
Here’s an example of what a Teacher doesn’t do:
Teller: Charlie, I need you to put together an employee turnover report for the next Board meeting.
Employee: Okay, boss.
Teller: Be sure and use data through the end of last quarter.
Teller: And don’t forget to call Melissa in payroll to double check that all the terminations in the report are correctly classified as voluntary or involuntary.
Employee: Of course.
Teller: I’m thinking the report should have like, five columns. Last name, first name, termination date, termination reason, and eligibility for rehire—yes or no.
Employee: Uh huh.
… and on and on, until the Teller runs out of steam.
Now here’s how that same conversation could have gone with a Teacher.
Teacher: Charlie, I need you to put together an employee turnover report for the next Board meeting.
Employee: Okay, boss. How soon do you need it?
Teacher: Hmmm … I’d like to get the material to the Board by next Tuesday…
Employee: Does this Thursday at noon work then?
Teacher: Yeah, that’ll be great.
Employee: Do you want year-to-date info, or are numbers through the last quarter good enough?
Teacher: Good question. We better do year-to-date, thanks. The Board is super concerned about head count right about now. The more recent the data, the better.
Employee: Alright, you got it.
Teacher: Thanks. And if you have any questions, you know where to find me.
Notice any differences? (I know you did.)
Well, here’s what I noticed.
The second conversation sounded like two adults speaking (as opposed to one adult and one not-quite adult), it took less time, and it was more productive, because both parties contributed.
And that’s the problem with telling, not teaching. Eventually, your employee will decide that the only way to keep the peace is to wait for your instruction on every detail. And that’s bad, because now only one person is thinking instead of two.
Plus—and make no mistake—your employee would rather be thinking. So, he’s probably not engaged and only pretends to care when you’re in his presence. And you can’t blame him either, because why should he frustrate himself by continually offering what you obviously don’t want?
But listen, there’s hope. If you really don’t care to be this kind of manager, you don’t have to be. Practice holding back. Practice a little give and take. Practice making a request and then pausing for your employee to fill in the void with her questions, if she has questions.
Teach, don’t tell. It’s more efficient, it’s more effective, it saves time, and it saves relationships. In another words, it’s good management.