PayScale Support & Service

PayScale Service Commitment

PayScale is committed to ensuring that each customer finds surplus value from the research and services provided by PayScale MarketRate and Insight. As a demonstration of our commitment, members not satisfied with PayScale services may request a pro-rated refund. The details of our refund policy can be found in our Master Service Agreement, which is made available with all order forms.

PayScale Support

A dedicated account manager will support you across the term of your subscription, assisting you with using the tools, refining searches, interpreting data, and making the most of your PayScale investment.

From day one of your subscription, your account manager ensures that you are able to access PayScale and helps you register for Advanced Product Training. During your first few weeks, your account manager will be in contact to assesses the launch of your PayScale subscription and identify opportunities to serve you more effectively. Additionally, your account manager will be checking in throughout your subscription period to make sure you are getting the most value possible for your subscription. Account managers are available from 7:00 a.m. to 5:00 p.m. Pacific Time to answer any question you may have.

If you can't reach your dedicated account manager, you can also contact Customer Service for assistance.

PayScale Customer Service
Phone: 1-206-223-7590
Fax: 1-206-625-2114
US and Canada Toll Free: 1-888-219-0327

Browser Support Policy

At PayScale, it’s our goal to provide an ever-better experience for our customers. To this end, the experience of our products will be optimized for modern, industry standard browsers. We will also de-support browsers which compromise the end user experience because they are out of date, provide less robust security, or are incompatible with new features of our subscription products.

PayScale supports the most recent stable versions of the top four browsers:

  • Microsoft Internet Explorer
  • Google Chrome
  • Apple Safari
  • Mozilla Firefox

We believe this policy is in your best interest as it allows us to focus our engineering efforts on continuing to provide you with the best possible experience while mitigating downtime and browser-specific errors.

Note to Internet Explorer users: we no longer support IE6. We plan to de-support IE7 in July ’14. Microsoft’s current browser release is 11.