PayScale Support & Service

PayScale Service Commitment

PayScale is committed to ensuring that each customer finds surplus value from the research and services provided by PayScale MarketRate and Insight. As a demonstration of our commitment, members not satisfied with PayScale services may request a pro-rated refund. The details of our refund policy can be found in our Master Service Agreement, which is made available with all order forms.

PayScale Support

A dedicated account manager will support you across the term of your subscription, assisting you with using the tools, refining searches, interpreting data, and making the most of your PayScale investment.

From day one of your subscription, your account manager ensures that you are able to access PayScale and helps you register for Advanced Product Training. During your first few weeks, your account manager will be in contact to assesses the launch of your PayScale subscription and identify opportunities to serve you more effectively. Additionally, your account manager will be checking in throughout your subscription period to make sure you are getting the most value possible for your subscription. Account managers are available from 7:00 a.m. to 5:00 p.m. Pacific Time to answer any question you may have.

If you can't reach your dedicated account manager, you can also contact Customer Service for assistance.

PayScale Customer Service
Email: customerservice@payscale.com
Phone: 1-206-223-7590
Fax: 1-206-625-2114
US and Canada Toll Free: 1-888-219-0327

PayScale Advanced Product Training

PayScale hosts 30-minute webinars that provides detailed instructions on using PayScale's online compensation benchmarking tools.

PayScale has four training sessions each week:

Wednesdays, 7:00 am Pacific Time
Wednesdays, 10:00 am Pacific Time
Fridays, 7:00 am Pacific Time
Fridays, 10:00 am Pacific Time

(Note: All times listed are Pacific Time)