Patient access managers generally work in hospitals. They oversee the admissions/registration department of a hospital. Some of the typical duties for patient access managers include mentoring and training new staff in the admissions department, monitoring the data collected in the admission process for accuracy, coordinating the daily activities of staff members in the department to ensure a high level of customer service, and ensuring that all staff members in their department are complying with departmental, institutional, and national policies and regulations. They may also be responsible for overseeing certain financial aspects of the admissions department, such as the budget, and the resources needed by the department. Patient access managers can also be responsible for general managerial duties, such as leading regular staff meetings within their department, scheduling staff members, providing performance evaluations, setting departmental goals and ensuring the department meets those goals, and interviewing and hiring new staff members.
At least 5 years experience in a healthcare setting is required for this job. Some institutions also require at least 3 years of supervisory experience. A bachelor's degree is generally preferred but is not required by all hospitals. Certification and licensing requirement vary by state.
Patient access managers need to be able to work in a stressful environment, be highly organized, and have good critical thinking and decision-making skills. Physical demands generally include being able to sit for long periods of time, operate a computer and other office equipment, and occasionally lift 25 to 50 pounds. Patient access managers will have frequent contact with other staff members and the public. Therefore, they need to have excellent interpersonal communication skills.
Patient Access Manager Tasks
- Ensure services are in compliance with patient confidentiality and other professional standards, state and federal regulatory requirements.
- Manage the selection, training and development of patient access staff.
- Ensure services meet patient requests through accessibility, timeliness and ease of registration and related services.
- Monitor budget and utilize operational resources, participate in program development.
- Oversee day-to-day patient access operations and staff.