The responsibility of a retail store manager is one that holds vast duties and outstanding opportunities. Managers oversee day-to-day operations and staff, monitor and prioritize workflow and schedules. Retail store managers are in charge of selling the company's products and services to new customers as well as their returning customers. Retail store managers handle and resolve escalated customer complaints and issues that may arise. They manage the selection, training and development of the staff, ensure that monthly sales quota are being met, and manage the stock inventory at specified levels. The managers have to oversee the daily work of their staff and guarantee that their customers have a pleasurable shopping experience. It is their job to see that the store runs effectively and efficiently. The retail store manager oversees the hiring, firing, and maintaining of personnel. It is the job of the manager to correctly train other individuals and supervise their work. Most importantly, it is the manager's responsibility to handle all of the money at the end of each sales day. It is his or her job to make sure that each sales associate's money is accounted for. Retail store managers are responsible for paying their employees and ensuring that their checks match the hours that they have worked. They must keep up with inventory and be sure to pay for the goods which they have ordered for their store. It is also their job to report to the higher individual on the corporate level. Being a retail store manager is a job that involves great conversational and people skills. Having past experience is always beneficial to any store manager. This can be a very rewarding occupation with opportunity for advancement and promotions.
Retail Store Manager Tasks
- Manage the selection, training and development of staff; ensure monthly sales quota are met.
- Sell the organization's products and/or services to new or established customers; handle and resolve escalated customer complaints and issues.
- Oversee day-to-day retail operations and staff; monitor and prioritize workflow and schedules.
- Manage and stock inventory at specified levels.