The average pay for a Customer Service Officer is AU$48,081 per year. People in this job generally don't have more than 20 years' experience. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

AU$39,128 - AU$60,449
AU$39K
AU$48K
AU$60K
MEDIAN: AU$48,081
10%
50%
90%

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AU$18.70 - AU$27.87
AU$19
AU$23
AU$28
MEDIAN: AU$22.91
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
AU$0AU$21KAU$42KAU$63K
Salary
AU$39,128 - AU$60,449  
   
Bonus
AU$152.05 - AU$9,355  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,160 - AU$59,906  
Country: Australia | Currency: AUD | Updated: 24 Mar 2017 | Individuals Reporting: 424
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
AU$0AU$18AU$36AU$54
Hourly Rate
AU$18.70 - AU$27.87  
   
Overtime
AU$19.12 - AU$51.34  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
AU$0AU$50KAU$100KAU$150K
Bonus
AU$152.05 - AU$9,355  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,160 - AU$59,906  
Country: United States | Currency: AUD | Updated: 24 Mar 2017 | Individuals Reporting: 296

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United States (change)

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Common Career Paths for Customer Service Officer


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Customer Service Officer Job Listings

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Popular Employer Salaries for Customer Service Officer

Popular Skills for Customer Service Officer

Pay by Experience Level for Customer Service Officer

Pay by Experience for a Customer Service Officer has a positive trend. An entry-level Customer Service Officer with less than 5 years of experience can expect to earn an average total compensation of $47,000 based on 493 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Officer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $49,000 based on 181 salaries. An experienced Customer Service Officer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $50,000 based on 111 salaries. A Customer Service Officer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $50,000 based on 46 salaries.

Pay Difference by Location

National Average: AU$48,216

Larger city markers indicate a job is popular in that location.

Customer Service Officer Reviews

Q: What is it like working as a Customer Service Officer?

Customer Service Officer in Kew Gardens:
"Challenging at times but easy at times."
Pros: The people I work with. I like the fact that they are strict on guidelines like. Anti bullying, code of conduct, etc.
Cons: The induction process and the varying conditions of employees of the same role.

Customer Service Officer in Melbourne:
"Stress Level Quite High, Good Hours, Very Few Perks."
Pros: Work colleagues are fantastic. Good hours, no weekends, quite flexible. Relaxed atmosphere. Very challenging.
Cons: Very low pay. No bonuses or perks. Dealing with customers isn't always easy.

Related Job Salaries

Key Stats for Customer Service Officer

Gender

Female
78 %
Male
22 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
9%
1-4 years
51%
5-9 years
20%
10-19 years
13%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Officer Salaries

▲5%

▲4%

▲2%

National Average
AU$48,000

▼3%

Skills That Affect Customer Service Officer Salaries

Office Administration
▲2%

National Average
AU$48,000



▼2%

▼3%

Customer Relations
▼3%

Banking
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
9%
1-4 years
51%
5-9 years
20%
10-19 years
13%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 3%
dental benefits
Dental: 1%
vision benefits
Vision: 2%
no benefits
None: 96%