Customer Service Representative (CSR) Salary (Australia)

The average pay for a Customer Service Representative (CSR) is AU$42,642 per year. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this career. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.
Customer Service Representative (CSR) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
AU$33,568 - AU$53,698
(Median)
34K
38K
43K
48K
54K
MEDIAN: AU$42,642
10%
25%
50%
75%
90%
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Customer Service Representative (CSR) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
AU$16.51 - AU$24.12
(Median)
17
24
MEDIAN: AU$19.00
10%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
AU$0AU$18KAU$36KAU$54K
Salary
AU$33,568 - AU$53,698  
   
Bonus
AU$0.00 - AU$4,963  
Profit Sharing
AU$979 - AU$2,950  
Commission
AU$305.21 - AU$19,653  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$34,134 - AU$53,681  
PayScale
Country: Australia | Currency: AUD | Updated: 9 Jun 2014 | Individuals Reporting: 1,158
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
AU$0AU$13AU$26AU$39
Hourly Rate
AU$16.51 - AU$24.12  
   
Overtime
AU$14.90 - AU$36.45  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
AU$0AU$26KAU$52KAU$78K
Bonus
AU$0.00 - AU$4,963  
   
Commission
AU$305.21 - AU$19,653  
Profit Sharing
AU$979 - AU$2,950  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$34,134 - AU$53,681  
PayScale
Country: United States | Currency: AUD | Updated: 9 Jun 2014 | Individuals Reporting: 1,158
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Common Career Paths for Customer Service Representative (CSR)

Customer Service Representative (CSR) Job Listings

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Popular Skills for Customer Service Representative (CSR)
Pay by Experience Level for Customer Service Representative (CSR)
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
up arrow 4%
National Average
AU$42,000
up arrow 2%
Newcastle
up arrow 3%
Gold Coast
up arrow 7%
Larger circles over a city indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

What is it like working as a Customer Service Representative (CSR)?
Customer Service Representative (CSR) in Newcastle:
Pros: Good pay, nice cafes close by, close to home.
Cons: People are favored, always focus on negatives, not permanent.
Customer Service Representative (CSR) in Melbourne:
"The Life Of A CSR."
Pros: Work satisfaction, I enjoy my job. The people I interact with, customers- internal and external.
Cons: Stress levels. Workload. Car parking. Lack of work flexibility. Lack of culture. Direct management.
Related Job Salaries

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 9%
National Average
AU$42,000

Skills That Affect Customer Service Representative (CSR) Salaries

Data Processing
up arrow 4%
Office Administration
up arrow 4%
Customer Service
up arrow 2%
Phone Support
up arrow 2%
Sales
up arrow 2%
National Average
AU$42,000
Customer Service Metrics
up arrow 1%
Data Entry
up arrow 5%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 121 votes.
Gender
Female
65%
female alumni
 
Male
35%
male alumni
Years of Experience
Less than 1 year
9%
1-4 years
51%
5-9 years
22%
10-19 years
14%
20 years or more
4%
Common Health Benefits
medical benefits Medical: 10% dental benefits Dental: 1%
vision benefits Vision: 1% employee benefits None: 89%
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