The average pay for a Customer Service Representative (CSR) is AU$47,476 per year. A skill in Customer Service Metrics is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this career. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

AU$38,605 - AU$58,783
AU$39K
AU$49K
AU$59K
MEDIAN: AU$48,549
10%
50%
90%
AU$17.29 - AU$26.59
AU$17
AU$22
AU$27
MEDIAN: AU$21.57
10%
50%
90%
AU$0AU$58K
Salary AU$38,605 - AU$58,783
Bonus AU$587 - AU$6,904
Profit Sharing AU$4,000
Commission AU$4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,245 - AU$58,049
  • Country: Australia
  • Currency: AUD
  • Updated: 24 Jul 2017
  • Individuals Reporting: 625
Hourly Data AU$0AU$47
Hourly Rate AU$17.29 - AU$26.59
Hourly Tips AU$2.50
Overtime AU$18.62 - AU$47.92
Annual Data AU$0AU$58K
Bonus AU$587 - AU$6,904
Commission AU$4,000
Profit Sharing AU$4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,245 - AU$58,049
  • Country: United States
  • Currency: AUD
  • Updated: 24 Jul 2017
  • Individuals Reporting: 587

Find Out Exactly What You Should Be Paid

United States (change)

Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of AU$45,000 based on 744 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$49,000 based on 277 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$50,000 based on 156 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$53,000 based on 45 salaries.

Pay Difference by Location

National Average: AU$46,981

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Adelaide:
"Interesting."
Pros: Taking to people and learning about their lives.
Cons: Being yelled at by unhappy people.

Customer Service Representative (CSR) in Melbourne:
"Mostly fun."
Pros:
Cons: The travelling 3 hrs a day is too long office with out windows or fresh air,

Customer Service Representative (CSR) in Sydney:
Pros: Customer Interactions.
Cons: Standing for 8 hours.

Customer Service Representative (CSR) in Newcastle:
Pros: Good pay, nice cafes close by, close to home.
Cons: People are favored, always focus on negatives, not permanent.

Customer Service Representative (CSR) in Melbourne:
"The Life Of A CSR."
Pros: Work satisfaction, I enjoy my job. The people I interact with, customers- internal and external.
Cons: Stress levels. Workload. Car parking. Lack of work flexibility. Lack of culture. Direct management.

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
66 %
Male
34 %
Less than 1 year
10%
1-4 years
52%
5-9 years
21%
10-19 years
13%
20 years or more
4%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲12%

▲6%

▲5%

National Average
AU$47,000

▼5%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Service Metrics
▲17%



▲1%


National Average
AU$47,000

Customer Service
▼1%

Customer Relations
▼1%


Data Entry
▼14%

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
10%
1-4 years
52%
5-9 years
21%
10-19 years
13%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 6%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
no benefits
None: 93%
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