The average pay for a Customer Service Representative (CSR) is AU$47,476 per year. A skill in Customer Service Metrics is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this career. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

AU$38,323 - AU$58,715
AU$38K
AU$48K
AU$59K
MEDIAN: AU$47,726
10%
50%
90%

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AU$17.23 - AU$26.61
AU$17
AU$22
AU$27
MEDIAN: AU$21.53
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
AU$0AU$20KAU$40KAU$60K
Salary
AU$38,323 - AU$58,715  
   
Bonus
AU$606 - AU$7,179  
Profit Sharing
AU$4,000  
Commission
AU$4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,034 - AU$58,053  
Country: Australia | Currency: AUD | Updated: 4 May 2017 | Individuals Reporting: 591
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
AU$0AU$17AU$34AU$51
Hourly Rate
AU$17.23 - AU$26.61  
   
Hourly Tips
AU$2.50  
Overtime
AU$18.25 - AU$48.19  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
AU$0AU$50KAU$100KAU$150K
Bonus
AU$606 - AU$7,179  
   
Commission
AU$4,000  
Profit Sharing
AU$4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,034 - AU$58,053  
Country: United States | Currency: AUD | Updated: 4 May 2017 | Individuals Reporting: 545

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United States (change)

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Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $45,000 based on 744 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $49,000 based on 277 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $50,000 based on 156 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $53,000 based on 45 salaries.

Pay Difference by Location

National Average: AU$46,567

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Newcastle:
Pros: Good pay, nice cafes close by, close to home.
Cons: People are favored, always focus on negatives, not permanent.

Customer Service Representative (CSR) in Melbourne:
"The Life Of A CSR."
Pros: Work satisfaction, I enjoy my job. The people I interact with, customers- internal and external.
Cons: Stress levels. Workload. Car parking. Lack of work flexibility. Lack of culture. Direct management.

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
66 %
Male
34 %
Less than 1 year
9%
1-4 years
52%
5-9 years
21%
10-19 years
13%
20 years or more
4%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲13%

▲7%

▲6%

National Average
AU$47,000

▼4%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Service Metrics
▲18%



▲2%


Customer Service
▼0%

Customer Relations
▼0%

National Average
AU$47,000


Data Entry
▼13%

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
9%
1-4 years
52%
5-9 years
21%
10-19 years
13%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 6%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
no benefits
None: 93%
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