The average pay for a Customer Service Representative (CSR) is AU$47,476 per year. A skill in Customer Service Metrics is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this career. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

AU$38,489 - AU$58,510
AU$38K
AU$47K
AU$59K
MEDIAN: AU$47,476
10%
50%
90%

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AU$17.11 - AU$26.63
AU$17
AU$21
AU$27
MEDIAN: AU$21.32
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
AU$0AU$20KAU$40KAU$60K
Salary
AU$38,489 - AU$58,510  
   
Bonus
AU$578 - AU$7,255  
Commission
AU$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$36,876 - AU$57,951  
Country: Australia | Currency: AUD | Updated: 24 Mar 2017 | Individuals Reporting: 541
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
AU$0AU$17AU$34AU$51
Hourly Rate
AU$17.11 - AU$26.63  
   
Hourly Tips
AU$2.50  
Overtime
AU$16.89 - AU$48.96  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
AU$0AU$50KAU$100KAU$150K
Bonus
AU$578 - AU$7,255  
   
Commission
AU$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$36,876 - AU$57,951  
Country: United States | Currency: AUD | Updated: 24 Mar 2017 | Individuals Reporting: 504
© PayScale, Inc. @ www.payscale.com

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United States (change)

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Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: AU$46,319

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Newcastle:
Pros: Good pay, nice cafes close by, close to home.
Cons: People are favored, always focus on negatives, not permanent.

Customer Service Representative (CSR) in Melbourne:
`"$The Life Of A CSR."`
Pros: Work satisfaction, I enjoy my job. The people I interact with, customers- internal and external.
Cons: Stress levels. Workload. Car parking. Lack of work flexibility. Lack of culture. Direct management.

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
65 %
Male
35 %
Less than 1 year
9%
1-4 years
52%
5-9 years
21%
10-19 years
13%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲13%

▲8%

▲6%

National Average
AU$46,000

▼3%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Service Metrics
▲18%



▲3%


Customer Service
▼0%

Customer Relations
▼0%

National Average
AU$46,000


Data Entry
▼13%

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
9%
1-4 years
52%
5-9 years
21%
10-19 years
13%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 6%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
dental benefits
None: 93%
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