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Customer Service Representative (CSR) Salary (Australia)

The average pay for a Customer Service Representative (CSR) is AU$43,260 per year. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this career. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.
Customer Service Representative (CSR) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
AU$34,098 - AU$54,484
(Median)
34K
43K
49K
54K
MEDIAN: AU$43,260
10%
50%
75%
90%
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Customer Service Representative (CSR) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
AU$16.55 - AU$24.66
(Median)
17
22
25
MEDIAN: AU$19.00
10%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
AU$0AU$19KAU$38KAU$57K
Salary
AU$34,098 - AU$54,484  
   
Bonus
AU$0.00 - AU$5,051  
Profit Sharing
AU$978 - AU$3,832  
Commission
AU$294.79 - AU$20,347  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$34,498 - AU$54,559  
Country: Australia | Currency: AUD | Updated: 2 Sep 2014 | Individuals Reporting: 716
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
AU$0AU$13AU$26AU$39
Hourly Rate
AU$16.55 - AU$24.66  
   
Overtime
AU$11.47 - AU$36.73  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
AU$0AU$26KAU$52KAU$78K
Bonus
AU$0.00 - AU$5,051  
   
Commission
AU$294.79 - AU$20,347  
Profit Sharing
AU$978 - AU$3,832  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$34,498 - AU$54,559  
Country: United States | Currency: AUD | Updated: 2 Sep 2014 | Individuals Reporting: 459
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Common Career Paths for Customer Service Representative (CSR)

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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

up arrow 4%
National Average
AU$43,000
up arrow 2%
Newcastle
up arrow 3%
Canberra
up arrow 5%
Gold Coast
up arrow 7%
Larger circles over a city indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

What is it like working as a Customer Service Representative (CSR)?
Customer Service Representative (CSR) in Newcastle:
Pros: Good pay, nice cafes close by, close to home.
Cons: People are favored, always focus on negatives, not permanent.
Customer Service Representative (CSR) in Melbourne:
"The Life Of A CSR."
Pros: Work satisfaction, I enjoy my job. The people I interact with, customers- internal and external.
Cons: Stress levels. Workload. Car parking. Lack of work flexibility. Lack of culture. Direct management.

Related Job Salaries

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Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 10%
National Average
AU$43,000

Skills That Affect Customer Service Representative (CSR) Salaries

Data Processing
up arrow 3%
Customer Service
up arrow 2%
Phone Support
up arrow 2%
Sales
up arrow 1%
National Average
AU$43,000
Data Entry
up arrow 5%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 133 votes.

Gender

Female
65%
female alumni
 
Male
35%
male alumni

Years of Experience

Less than 1 year
9%
1-4 years
51%
5-9 years
22%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 11% dental benefits Dental: 1%
vision benefits Vision: 1% employee benefits None: 89%