A Senior Customer Service Representative (CSR) earns an average salary of AU$53,437 per year. Most people with this job move on to other positions after 20 years in this career. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

AU$44,331 - AU$68,287
AU$44K
AU$54K
AU$68K
MEDIAN: AU$53,585
10%
50%
90%

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AU$19.07 - AU$27.68
AU$19
AU$24
AU$28
MEDIAN: AU$23.56
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
AU$0AU$23KAU$46KAU$69K
Salary
AU$44,331 - AU$68,287  
   
Bonus
AU$1,906 - AU$6,904  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$43,177 - AU$66,087  
Country: Australia | Currency: AUD | Updated: 4 May 2017 | Individuals Reporting: 82
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
AU$0AU$14AU$28AU$42
Hourly Rate
AU$19.07 - AU$27.68  
   
Overtime
AU$39.96  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
AU$0AU$28KAU$56KAU$84K
Bonus
AU$1,906 - AU$6,904  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$43,177 - AU$66,087  
Country: United States | Currency: AUD | Updated: 4 May 2017 | Individuals Reporting: 20

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Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $51,000 based on 42 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $53,000 based on 43 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $54,000 based on 31 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $59,000 based on 11 salaries.

Pay Difference by Location

National Average: AU$52,908

Larger city markers indicate a job is popular in that location.

Senior Customer Service Representative (CSR) Reviews

Q: What is it like working as a Senior Customer Service Representative (CSR)?

Senior Customer Service Representative (CSR) in Gold Coast:
Pros: The industry, the range of work.
Cons: Some of the business practices are not suitable for us as staff or customers.

Related Job Salaries

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
61 %
Male
39 %
1-4 years
29%
5-9 years
31%
10-19 years
29%
20 years or more
10%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲12%

▲3%

▼0%

National Average
AU$53,000

▼4%

Skills That Affect Senior Customer Service Representative (CSR) Salaries


Sales
▲1%

Customer Relationship Management (CRM)
▼0%

National Average
AU$53,000

Training
▼5%

Gender

Female
61 %
Male
39 %

Years of Experience

1-4 years
29%
5-9 years
31%
10-19 years
29%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 10%
dental benefits
Dental: 8%
vision benefits
Vision: 6%
no benefits
None: 90%
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