A Senior Customer Service Representative (CSR) earns an average salary of AU$53,190 per year. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

AU$42,666 - AU$67,028
(Median)
AU$43K
AU$53K
AU$67K
MEDIAN: AU$53,189
10%
50%
90%

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AU$18.25 - AU$28.01
(Median)
AU$18
AU$24
AU$28
MEDIAN: AU$23.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
AU$0AU$23KAU$46KAU$69K
Salary
AU$42,666 - AU$67,028  
   
Bonus
AU$202.73 - AU$6,904  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$41,640 - AU$66,364  
Country: Australia | Currency: AUD | Updated: 28 Oct 2016 | Individuals Reporting: 88
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
AU$0AU$17AU$34AU$51
Hourly Rate
AU$18.25 - AU$28.01  
   
Overtime
AU$33.92  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
AU$0AU$50KAU$100KAU$150K
Bonus
AU$202.73 - AU$6,904  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$41,640 - AU$66,364  
Country: United States | Currency: AUD | Updated: 28 Oct 2016 | Individuals Reporting: 27
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Senior Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: AU$52,178

Larger city markers indicate a job is popular in that location.

Senior Customer Service Representative (CSR) Reviews

What is it like working as a Senior Customer Service Representative (CSR)?

Senior Customer Service Representative (CSR) in Gold Coast:
Pros: The industry, the range of work.
Cons: Some of the business practices are not suitable for us as staff or customers.

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Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
up arrow 12%

Experienced
up arrow 4%


National Average
AU$52,000

Entry-Level
up arrow 4%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Service
up arrow 3%

Sales
up arrow 3%

Customer Relationship Management (CRM)
up arrow 2%

National Average
AU$52,000

Training
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
1%
1-4 years
27%
5-9 years
33%
10-19 years
25%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 9%
dental benefits
Dental: 7%
medical benefits
Vision: 6%
dental benefits
None: 91%
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