A teller interacts with bank customers in tasks such as processing account transactions, making individualized banking recommendations, issuing money orders, and maintaining precise monetary balances. Tellers' responsibilities vary based on the bank's size and policies. These positions require a high level of customer interaction, as they serve as the most frequent interpersonal connection with customers. Tellers may also interact with customers by telephone.
Most tellers work from a designated station, but they may handle tasks in other spaces specific to new account creation and atypical transactions. Tellers may be required to stand for extended periods and are usually situated indoors. Although most interaction occurs with customers, tellers are expected to implement policies and changes stated by managers. They may have periodic meetings with other tellers and management to discuss practices and performance. A professional relationship with all banking staff is necessary. Typical hours range from part- to full-time and are most often within banking hours. In some cases, tellers may be asked to work unusual hours or weekends.
Educational requirements for teller positions most often include a high school degree or equivalent. Some positions may require relevant experience, either as a teller or in another customer-service position. A history of accurately handling monies and other documents is very beneficial to those seeking a teller position. In addition, knowledge of computers and other office equipment is helpful.
- Ensure security of all transactions and of cash supply.
- Provide customers with information regarding personal and business accounts, as well products offered by the bank.
- Conduct financial transactions for customers, such as deposits and withdrawals.