Salary for Call Center Manager Jobs

Updated: 5 Feb 2012

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National Salary Data

	National Salary Data (? XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey. )	C$0	C$31K	C$62K	C$93K
Salary	C$37,614 - C$76,645
Bonus	C$1,005 - C$14,925
Profit Sharing	C$710 - C$17,754
Commission	C$3,000 - C$34,000
Total Pay (? XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare). )	C$37,205 - C$90,935
Country: Canada \| Currency: CAD \| Updated: 5 Feb 2012 \| Individuals Reporting: 170

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Job Listings for Call Center Manager Jobs

Posted	Job Title	Company	Job Location
Jan 24	Call Center Manager	Philips	Toronto, Ontario
	and approximately 85 call-center and Data Quality... experience in Customer Service, preferably in a call center environment • Proven ability to manage in a... Indeed
Jan 25	Call Center Manager	Teleperformance	Montréal, Québec
	Team, the main responsibilities of the Call Center Manager position relate to being accountable for the... our clients. Manage call center daily operations and... Indeed
Jan 11	Call Center Manager	Bruce R. Duncan & Associates	Toronto, Ontario
	This role requires a University Degree, 5 years call center management, operations experience in an inbound... consumer sales team. For more information call me. Indeed
Jan 25	Call Center Manager		Markham, Ontario
	Call Center ManagerDirects all aspects of the company's inside sales and customer service activities. Directs all aspects of the company's inside call center... Indeed

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Companies and Industries for Call Center Manager Jobs

Popular Employers

Salary Range


Bell Canada	Not enough data
Distributel	Not enough data
NCO Group, Inc.	Not enough data

Popular Industries

Salary Range


Call Center	C$37,983 - C$74,575
Telecommunications	C$42,555 - C$87,527
Market Research	C$39,573 - C$81,843
Financial Services	C$41,570 - C$84,702
Insurance & Financial Services	C$41,788 - C$85,710

Key Statistics for Call Center Manager Jobs

Gender

	Female 47%			Male 53%
Salary:	C$42,000 - C$66,041			C$42,772 - C$66,356

Years of Experience

Less than 1 year

1-4 years

25%

5-9 years

36%

10-19 years

31%

20 years or more

Top Degrees

Salary Range


Bachelor's Degree	C$30,639 - C$72,003
Bachelor of Arts (BA), Political Science (PolySci)	Not enough data
Bachelor of Commerce (BCom), Finance	Not enough data
Bachelor of Science (BS / BSc), Biology	Not enough data

Most Common Health Benefits

	Medical: 87%		Dental: 87%
	Vision: 68%		None: 9%

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Career Path for Call Center Manager Jobs

Common Past Jobs

Common Future Jobs

Call Center Manager

Salary Range

C$37,205 - C$90,935

	Customer Service Representative (CSR) C$22,060 - C$44,657
	Operations Manager C$39,155 - C$105,708
	Call Center Supervisor C$28,285 - C$58,584

Common Past Jobs

Common Future Jobs

Call Center Manager

Salary Range

C$37,205 - C$90,935

Call Center Director
C$62,898 - C$152,711

Use GigZig to view more salary ranges for common past and future jobs

Salary Map for Call Center Manager Jobs

Highest Salaries By City for Call Center Manager Jobs

Top Cities by Popularity for Call Center Manager Jobs

Highest Salaries By City

Top Cities by Popularity

Highest Salaries By City

1. Toronto, Ontario

2. Mississauga, Ontario

3. Vancouver, British Columbia

4. Montreal, Québec

5. Ottawa, Ontario

Call Center Manager Job Description

People with the job title Call Center Manager typically fall into one of the following PayScale standard occupations.

Call Center Managers

Manages day to day activities within the call center operation. Develops, implements, and audits policies and procedures related to the flow of information and systems used within the operation. Responsible for departmental budget. Establish standards of performance for the operation and manages the staff to achieve performance standards.