The average rate for a Customer Service Agent is C$14.50 per hour. People in this job generally don't have more than 20 years' experience. A skill in Problem Solving is associated with high pay for this job.

C$29,364 - C$51,729
C$29K
C$39K
C$52K
MEDIAN: C$38,643
10%
50%
90%

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C$11.40 - C$20.11
C$11
C$14
C$20
MEDIAN: C$14.49
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$18KC$36KC$54K
Salary
C$29,364 - C$51,729  
   
Bonus
C$805 - C$4,966  
Profit Sharing
C$2,000  
Commission
C$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,318 - C$50,157  
Country: Canada | Currency: CAD | Updated: 4 May 2017 | Individuals Reporting: 66
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$9C$18C$27
Hourly Rate
C$11.40 - C$20.11  
   
Hourly Tips
C$0.50  
Overtime
C$10.86 - C$26.28  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$18KC$36KC$54K
Bonus
C$805 - C$4,966  
   
Commission
C$2,000  
Profit Sharing
C$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,318 - C$50,157  
Country: United States | Currency: CAD | Updated: 4 May 2017 | Individuals Reporting: 136

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United States (change)

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Pay by Experience Level for Customer Service Agent

Pay by Experience for a Customer Service Agent has a positive trend. An entry-level Customer Service Agent with less than 5 years of experience can expect to earn an average total compensation of $31,000 based on 128 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $36,000 based on 67 salaries. An experienced Customer Service Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $38,000 based on 40 salaries. A Customer Service Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $43,000 based on 17 salaries.

Pay Difference by Location

National Average: C$33,239

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Agent

Gender

Female
65 %
Male
35 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.
Less than 1 year
7%
1-4 years
41%
5-9 years
26%
10-19 years
18%
20 years or more
8%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Agent Salaries

Late-Career
▲28%

Experienced
▲15%

▲8%

National Average
C$33,000

▼7%

Skills That Affect Customer Service Agent Salaries

Problem Solving
▲11%

Customer Relationship Management (CRM)
▲5%

National Average
C$33,000


Customer Relations
▼20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
7%
1-4 years
41%
5-9 years
26%
10-19 years
18%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 57%
vision benefits
Vision: 37%
no benefits
None: 29%
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