Customer Service Agent Salary

The average rate for a Customer Service Agent is C$14.13 per hour. People in this job generally don't have more than 20 years' experience. The skills that increase pay for this job the most are Customer Relationship Management (CRM) and Problem Solving.

C$27,122 - C$47,858
(Median)
C$27K
C$36K
C$48K
MEDIAN: C$35,651
10%
50%
90%

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C$10.80 - C$19.89
(Median)
C$11
C$14
C$20
MEDIAN: C$14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$16KC$32KC$48K
Salary
C$27,122 - C$47,858  
   
Bonus
C$0.00 - C$2,025  
Profit Sharing
C$1,200  
Commission
C$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,195 - C$44,466  
Country: Canada | Currency: CAD | Updated: 17 Mar 2016 | Individuals Reporting: 126
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$12C$24C$36
Hourly Rate
C$10.80 - C$19.89  
   
Hourly Tips
C$0.50  
Overtime
C$10.85 - C$33.14  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$24KC$48KC$72K
Bonus
C$0.00 - C$2,025  
   
Commission
C$1,500  
Profit Sharing
C$1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,195 - C$44,466  
Country: United States | Currency: CAD | Updated: 17 Mar 2016 | Individuals Reporting: 249
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Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: C$32,207

Larger city markers indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Customer Service Agent Salaries

Late-Career
up arrow 30%

Experienced
up arrow 9%

Mid-Career
up arrow 5%

National Average
C$32,000


Skills That Affect Customer Service Agent Salaries

Problem Solving
up arrow 15%

Customer Relationship Management (CRM)
up arrow 15%

Customer Service
up arrow 1%

National Average
C$32,000

Customer Relations
up arrow 18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 53 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
8%
1-4 years
45%
5-9 years
21%
10-19 years
18%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 58%
medical benefits
Vision: 43%
dental benefits
None: 28%
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