A Customer Service Representative (CSR) earns an average wage of C$13.72 per hour. People in this job generally don't have more than 20 years' experience.
Customer Service Representative (CSR) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
C$27,502 - C$45,956
(Median)
28K
35K
41K
46K
MEDIAN: C$35,494
10%
50%
75%
90%
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Customer Service Representative (CSR) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
C$10.32 - C$18.70
(Median)
10
14
16
19
MEDIAN: C$13.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
C$0C$16KC$32KC$48K
Salary
C$27,502 - C$45,956  
   
Bonus
C$0.00 - C$3,024  
Profit Sharing
C$204.89 - C$3,878  
Commission
C$294.79 - C$10,056  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$22,955 - C$44,711  
PayScale
Country: Canada | Currency: CAD | Updated: 21 Apr 2014 | Individuals Reporting: 6,132
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
C$0C$10C$20C$30
Hourly Rate
C$10.32 - C$18.70  
   
Hourly Tips
C$0.02 - C$9.83  
Overtime
C$9.54 - C$29.92  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
C$0C$20KC$40KC$60K
Bonus
C$0.00 - C$3,024  
   
Commission
C$294.79 - C$10,056  
Profit Sharing
C$204.89 - C$3,878  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$22,955 - C$44,711  
PayScale
Country: United States | Currency: CAD | Updated: 21 Apr 2014 | Individuals Reporting: 6,132
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Customer Service Representative (CSR) Job Listings

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Popular Skills for Customer Service Representative (CSR)
Pay by Experience Level for Customer Service Representative (CSR)
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Markham
up arrow 12%
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National Average
C$33,000
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Customer Service Representative (CSR) Reviews

What is it like working as a Customer Service Representative (CSR) at Scotiabank?
Customer Service Representative (CSR) in Thunder Bay:
Pros: Love the people I work with and interacting with most of the customers. It is a great team environment.
Cons: CSR's make way too little money for how much they have to know and for what they have to sometimes put up with from customers. Can become very stressful when the bank is busy.
What is it like working as a Customer Service Representative (CSR)?
Customer Service Representative (CSR) in Calgary:
Pros: I like the environment of working with a team. To be successful in helping people know that they are looked after if a tragedy were to happen in their lives. The ones I work with are encouraging & building up my confidence.
Related Job Salaries

Experience Affects Customer Service Representative (CSR) Salaries

National Average
C$33,000

Skills That Affect Customer Service Representative (CSR) Salaries

Problem Solving
up arrow 4%
Office Administration
up arrow 2%
Call Center
up arrow 1%
Customer Relations
up arrow 1%
Phone Support
0%
National Average
C$33,000
Customer Service
up arrow 1%
up arrow 7%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 572 votes.
Gender
Female
74%
female alumni
 
Male
26%
male alumni
Years of Experience
Less than 1 year
6%
1-4 years
41%
5-9 years
25%
10-19 years
21%
20 years or more
7%
Common Health Benefits
medical benefits Medical: 75% dental benefits Dental: 70%
vision benefits Vision: 50% employee benefits None: 22%
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