The average rate for a Customer Service Representative (CSR) is C$14.32 per hour. Skills that are associated with high pay for this job are Inside Sales and Data Processing. Most people with this job move on to other positions after 20 years in this field.

C$28,572 - C$49,898
(Median)
C$29K
C$38K
C$50K
MEDIAN: C$37,614
10%
50%
90%

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C$11.05 - C$19.24
(Median)
C$11
C$14
C$19
MEDIAN: C$14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$17KC$34KC$51K
Salary
C$28,572 - C$49,898  
   
Bonus
C$348.83 - C$4,850  
Profit Sharing
C$121.53 - C$4,027  
Commission
C$96.96 - C$7,213  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,713 - C$45,668  
Country: Canada | Currency: CAD | Updated: 28 Oct 2016 | Individuals Reporting: 1,207
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$11C$22C$33
Hourly Rate
C$11.05 - C$19.24  
   
Hourly Tips
C$0.09 - C$19.57  
Overtime
C$11.26 - C$31.66  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$22KC$44KC$66K
Bonus
C$348.83 - C$4,850  
   
Commission
C$96.96 - C$7,213  
Profit Sharing
C$121.53 - C$4,027  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,713 - C$45,668  
Country: United States | Currency: CAD | Updated: 28 Oct 2016 | Individuals Reporting: 1,867
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Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: C$32,174

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Toronto:
"Insurance Claims industry is unique."
Pros: High financial numbers. Good coworkers. Youthful company. Autonomy. Conversations with customers. Helping. Learning and development.
Cons: Redundant / Repetitive. Stress for lack of recognition in such a minor role. No growth. Endless cycle of same work requirements.

Customer Service Representative (CSR) in Hamilton:
"A very unappreciated important role within a company."
Pros: Coming to work on a day to day basis and having different things landing on my desk in which I can learn different things. Helping people with any problems concerning they have on a day to day basis.
Cons: Dealing with upset customers on a day to day basis who are never pleased as they are dealing with the topic of insurance.

Customer Service Representative (CSR) in Kitchener:
"Fantastic."
Pros: The people, make it feel like family. The monthly bonus system, flexible working hours.
Cons: Like every office space. The gossip. Nothing else. Fantastic place to work.

Customer Service Representative (CSR) in Calgary:
Pros: I like the environment of working with a team. To be successful in helping people know that they are looked after if a tragedy were to happen in their lives. The ones I work with are encouraging & building up my confidence.

Related Job Salaries

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Experience Affects Customer Service Representative (CSR) Salaries




National Average
C$32,000


Skills That Affect Customer Service Representative (CSR) Salaries








Customer Relations
up arrow 4%

Office Administration
up arrow 4%

Problem Solving
up arrow 3%

Phone Support
up arrow 3%

Customer Service
up arrow 1%

Call center operations
up arrow 1%

National Average
C$32,000

Computer Service
up arrow 2%

Sales
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 359 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
7%
1-4 years
45%
5-9 years
21%
10-19 years
19%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 67%
medical benefits
Vision: 52%
dental benefits
None: 24%
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