The average rate for a Customer Service Representative (CSR) is C$14.33 per hour. Skills that are associated with high pay for this job are Inside Sales and Data Processing. Most people with this job move on to other positions after 20 years in this field.

C$29,000 - C$50,743
C$29K
C$38K
C$51K
MEDIAN: C$38,297
10%
50%
90%

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C$11.18 - C$19.40
C$11
C$14
C$19
MEDIAN: C$14.37
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$17KC$34KC$51K
Salary
C$29,000 - C$50,743  
   
Bonus
C$401.07 - C$4,409  
Profit Sharing
C$187.40 - C$2,940  
Commission
C$196.53 - C$12,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,097 - C$46,705  
Country: Canada | Currency: CAD | Updated: 4 May 2017 | Individuals Reporting: 1,281
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$11C$22C$33
Hourly Rate
C$11.18 - C$19.40  
   
Hourly Tips
C$0.23 - C$8.24  
Overtime
C$11.74 - C$31.08  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$22KC$44KC$66K
Bonus
C$401.07 - C$4,409  
   
Commission
C$196.53 - C$12,000  
Profit Sharing
C$187.40 - C$2,940  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,097 - C$46,705  
Country: United States | Currency: CAD | Updated: 4 May 2017 | Individuals Reporting: 1,951

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United States (change)

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Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $31,000 based on 1,805 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $34,000 based on 929 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 754 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $40,000 based on 251 salaries.

Pay Difference by Location

National Average: C$32,627

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Toronto:
"Insurance Claims industry is unique."
Pros: High financial numbers. Good coworkers. Youthful company. Autonomy. Conversations with customers. Helping. Learning and development.
Cons: Redundant / Repetitive. Stress for lack of recognition in such a minor role. No growth. Endless cycle of same work requirements.

Customer Service Representative (CSR) in Hamilton:
"A very unappreciated important role within a company."
Pros: Coming to work on a day to day basis and having different things landing on my desk in which I can learn different things. Helping people with any problems concerning they have on a day to day basis.
Cons: Dealing with upset customers on a day to day basis who are never pleased as they are dealing with the topic of insurance.

Customer Service Representative (CSR) in Kitchener:
"Fantastic."
Pros: The people, make it feel like family. The monthly bonus system, flexible working hours.
Cons: Like every office space. The gossip. Nothing else. Fantastic place to work.

Customer Service Representative (CSR) in Calgary:
Pros: I like the environment of working with a team. To be successful in helping people know that they are looked after if a tragedy were to happen in their lives. The ones I work with are encouraging & building up my confidence.
Cons:

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 435 votes.
Less than 1 year
7%
1-4 years
43%
5-9 years
21%
10-19 years
21%
20 years or more
9%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲22%

▲13%

▲6%

National Average
C$33,000

▼5%

Skills That Affect Customer Service Representative (CSR) Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 435 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
21%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 66%
vision benefits
Vision: 52%
no benefits
None: 26%
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