The average rate for a Customer Service Representative (CSR) is C$14.33 per hour. Skills that are associated with high pay for this job are Inside Sales and Data Processing. Most people with this job move on to other positions after 20 years in this field.

C$29,212 - C$50,879
C$29K
C$39K
C$51K
MEDIAN: C$38,503
10%
50%
90%
C$11.22 - C$19.44
C$11
C$14
C$19
MEDIAN: C$14.41
10%
50%
90%
C$0C$50K
Salary C$29,212 - C$50,879
Bonus C$404.76 - C$4,393
Profit Sharing C$195.32 - C$3,221
Commission C$195.74 - C$11,745
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,184 - C$46,911
  • Country: Canada
  • Currency: CAD
  • Updated: 24 Jul 2017
  • Individuals Reporting: 1,252
Hourly Data C$0C$30
Hourly Rate C$11.22 - C$19.44
Hourly Tips C$0.22 - C$8.30
Overtime C$11.04 - C$30.94
Annual Data C$0C$46K
Bonus C$404.76 - C$4,393
Commission C$195.74 - C$11,745
Profit Sharing C$195.32 - C$3,221
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,184 - C$46,911
  • Country: United States
  • Currency: CAD
  • Updated: 24 Jul 2017
  • Individuals Reporting: 1,943

Find Out Exactly What You Should Be Paid

Canada (change)

Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of C$31,000 based on 1,805 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$34,000 based on 929 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$37,000 based on 754 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$40,000 based on 251 salaries.

Pay Difference by Location

National Average: C$32,794

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Niagara Falls:
"I really enjoy working in claims."
Pros: I really like helping people.
Cons: Something that I like least about my job is when an Insured is upset and I can't help them.

Customer Service Representative (CSR) in Chatham-Kent:
"Stress level."
Pros: Ability to assist people with problems.
Cons: Stress.

Customer Service Representative (CSR) in Flin Flon:
Pros: I like my job and the relaxing nature.
Cons: My boss is a dick weed who thinks he's top shit.

Customer Service Representative (CSR) in Toronto:
"Insurance Claims industry is unique."
Pros: High financial numbers. Good coworkers. Youthful company. Autonomy. Conversations with customers. Helping. Learning and development.
Cons: Redundant / Repetitive. Stress for lack of recognition in such a minor role. No growth. Endless cycle of same work requirements.

Customer Service Representative (CSR) in Hamilton:
"A very unappreciated important role within a company."
Pros: Coming to work on a day to day basis and having different things landing on my desk in which I can learn different things. Helping people with any problems concerning they have on a day to day basis.
Cons: Dealing with upset customers on a day to day basis who are never pleased as they are dealing with the topic of insurance.

Customer Service Representative (CSR) in Prince George:
"Good."
Pros: The pay and the fact that I can work from home or work in office.
Cons: Angry people who blame me personally for mistakes they themselves make.

Customer Service Representative (CSR) in Red Deer:
"I think its a good job when its busy."
Pros: The people, computer, filing.
Cons: Its to quiet, it not busy enough.

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 479 votes.
Less than 1 year
7%
1-4 years
43%
5-9 years
21%
10-19 years
21%
20 years or more
9%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲21%

▲12%

▲5%

National Average
C$33,000

▼6%

Skills That Affect Customer Service Representative (CSR) Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 479 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
21%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 65%
vision benefits
Vision: 51%
no benefits
None: 26%
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