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Customer Service Representative (CSR) Salary

The average rate for a Customer Service Representative (CSR) is C$14.04 per hour. Skills that are associated with high pay for this job are Inside Sales and Customer Relationship Management (CRM). Most people with this job move on to other positions after 20 years in this field.

C$27,802 - C$46,475
(Median)
C$28K
C$36K
C$46K
MEDIAN: C$36,086
10%
50%
90%

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C$10.62 - C$18.89
(Median)
C$11
C$14
C$19
MEDIAN: C$14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
C$0C$16KC$32KC$48K
Salary
C$27,802 - C$46,475  
   
Bonus
C$0.00 - C$2,958  
Profit Sharing
C$202.17 - C$5,142  
Commission
C$204.26 - C$10,161  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,350 - C$44,816  
Country: Canada | Currency: CAD | Updated: 2 May 2015 | Individuals Reporting: 2,539
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
C$0C$11C$22C$33
Hourly Rate
C$10.62 - C$18.89  
   
Hourly Tips
C$0.02 - C$28.14  
Overtime
C$9.44 - C$30.62  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
C$0C$22KC$44KC$66K
Bonus
C$0.00 - C$2,958  
   
Commission
C$204.26 - C$10,161  
Profit Sharing
C$202.17 - C$5,142  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,350 - C$44,816  
Country: United States | Currency: CAD | Updated: 2 May 2015 | Individuals Reporting: 2,904

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Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Customer Service Representative (CSR) Reviews

What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Toronto:
"Insurance Claims industry is unique."
Pros: High financial numbers. Good coworkers. Youthful company. Autonomy. Conversations with customers. Helping. Learning and development.
Cons: Redundant / Repetitive. Stress for lack of recognition in such a minor role. No growth. Endless cycle of same work requirements.

Customer Service Representative (CSR) in Hamilton:
"A very unappreciated important role within a company."
Pros: Coming to work on a day to day basis and having different things landing on my desk in which I can learn different things. Helping people with any problems concerning they have on a day to day basis.
Cons: Dealing with upset customers on a day to day basis who are never pleased as they are dealing with the topic of insurance.

Customer Service Representative (CSR) in Kitchener:
"Fantastic."
Pros: The people, make it feel like family. The monthly bonus system, flexible working hours.
Cons: Like every office space. The gossip. Nothing else. Fantastic place to work.

Customer Service Representative (CSR) in Calgary:
Pros: I like the environment of working with a team. To be successful in helping people know that they are looked after if a tragedy were to happen in their lives. The ones I work with are encouraging & building up my confidence.

What is it like working as a Customer Service Representative (CSR) at Scotiabank?

Customer Service Representative (CSR) in Thunder Bay:
Pros: Love the people I work with and interacting with most of the customers. It is a great team environment.
Cons: CSR's make way too little money for how much they have to know and for what they have to sometimes put up with from customers. Can become very stressful when the bank is busy.

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United States (change)

Experience Affects Customer Service Representative (CSR) Salaries




National Average
C$32,000


Skills That Affect Customer Service Representative (CSR) Salaries





Data Entry
up arrow 4%

Microsoft Office
up arrow 4%

Office Administration
up arrow 3%

Problem Solving
up arrow 2%

Call Center
up arrow 2%

Phone Support
up arrow 2%

Customer Relations
up arrow 1%

Microsoft Word
up arrow 1%

Customer Service
0%

National Average
C$32,000

Computer Service
up arrow 3%

up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 793 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
6%
1-4 years
42%
5-9 years
24%
10-19 years
20%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 70%
vision benefits Vision: 51% employee benefits None: 22%
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