Customer Service Representative (CSR) in Kitchener Salary (Canada)

A Customer Service Representative (CSR) in Kitchener, Ontario earns an average wage of C$12.79 per hour. For the first five to ten years in this position, wages increase steeply, but any additional experience does not have a big effect on pay.

C$29,540 - C$45,615
C$30K
C$38K
C$46K
MEDIAN: C$37,541
10%
50%
90%

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C$10.90 - C$18.38
C$11
C$13
C$18
MEDIAN: C$12.79
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$16KC$32KC$48K
Salary
C$29,540 - C$45,615  
   
Bonus
C$2,000  
Profit Sharing
C$2,650  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,102 - C$43,730  
Country: Canada | Currency: CAD | Updated: 25 Mar 2017 | Individuals Reporting: 17
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$11C$22C$33
Hourly Rate
C$10.90 - C$18.38  
   
Hourly Tips
C$0.29  
Overtime
C$32.43  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$22KC$44KC$66K
Bonus
C$2,000  
   
Profit Sharing
C$2,650  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,102 - C$43,730  
Country: United States | Currency: CAD | Updated: 25 Mar 2017 | Individuals Reporting: 26

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Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $26,000 based on 21 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $38,000 based on 9 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 14 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $38,000 based on 7 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
79 %
Male
21 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
Less than 1 year
7%
1-4 years
40%
5-9 years
16%
10-19 years
21%
20 years or more
16%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲15%

Mid-Career
▲12%

Experienced
▲11%

National Average
C$34,000

▼24%

Skills That Affect Customer Service Representative (CSR) Salaries

Sales
▲5%

Call center operations
▲3%

Customer Relations
▲2%

Data Entry
▲1%

National Average
C$34,000

Call Center
▼1%

Customer Service Metrics
▼5%

Phone Support
▼5%


Customer Relationship Management (CRM)
▼12%

Problem Solving
▼24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
79 %
Male
21 %

Years of Experience

Less than 1 year
7%
1-4 years
40%
5-9 years
16%
10-19 years
21%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 58%
vision benefits
Vision: 46%
no benefits
None: 29%