Customer Service Representative (CSR) in Kitchener Salary (Canada)

A Customer Service Representative (CSR) in Kitchener, Ontario earns an average wage of C$12.79 per hour. For the first five to ten years in this position, wages increase steeply, but any additional experience does not have a big effect on pay.

C$31,975 - C$51,450
C$32K
C$38K
C$51K
MEDIAN: C$38,278
10%
50%
90%
C$10.90 - C$21.00
C$11
C$14
C$21
MEDIAN: C$13.52
10%
50%
90%
C$0C$51K
Salary C$31,975 - C$51,450
Bonus C$1,750
Profit Sharing C$2,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,114 - C$47,154
  • Country: Canada
  • Currency: CAD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 14
Hourly Data C$0C$32
Hourly Rate C$10.90 - C$21.00
Hourly Tips C$0.29
Overtime C$32.43
Annual Data C$0C$47K
Bonus C$1,750
Profit Sharing C$2,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,114 - C$47,154
  • Country: United States
  • Currency: CAD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 23

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United States (change)

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Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of C$26,000 based on 21 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$38,000 based on 9 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$37,000 based on 14 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$38,000 based on 7 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
73 %
Male
27 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 4 votes.
Less than 1 year
5%
1-4 years
41%
5-9 years
16%
10-19 years
24%
20 years or more
14%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲10%

Mid-Career
▲8%

Experienced
▲6%

National Average
C$35,000

▼26%

Skills That Affect Customer Service Representative (CSR) Salaries

Sales
▲1%

National Average
C$35,000

Call center operations
▼1%

Customer Relations
▼2%

Data Entry
▼3%

Call Center
▼5%

Customer Service Metrics
▼8%

Phone Support
▼8%


Customer Relationship Management (CRM)
▼16%

Problem Solving
▼27%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 4 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
16%
10-19 years
24%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 53%
vision benefits
Vision: 47%
no benefits
None: 37%
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