Q: What do you wish you knew about your job when you first started out?
Customer Service Supervisor in Halifax:
"Good People Skills Required."
This can be a high stress position. Know your customers well. Develop and maintain good relationships with your customers and within your organization as you will have to deal with almost every department in the organization.
Customer Service Supervisor in Laurier-Station:
"Make Sure Your Boss Is Backing You Up."
When starting CSS, make sure you and your boss shares a similar work and people management philosophy.
It has to match your own values.
Any disagreement over that, simply decline the job. You'll save headaches.