XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
» Did you know that wages in Canada have been growing faster than in the US? Track the latest compensation trends for Canada with The PayScale Index Q1 2012 results.
Customer Service Traffic and Scheduling Manager, Call Center
Job Description
People with the job title Customer Service Traffic and Scheduling Manager, Call Center typically fall into one of the following PayScale standard occupations.
Manages day to day activities related to traffic and scheduling within the call center/cutomer services operation. Develops and establishes standards and operational procedures for the department. Work with other peers within the call center/customer service function to ensure meeting productivity goals.