A financial service representative (or FSR) generally works for a bank or credit union, although there are also a limited number of FSR positions available in insurance agencies, financial groups, and other institutions. The financial service representative holds a customer-facing position that requires that the employee be well-versed in the various financial offerings of their company.
Individuals in this position generally work “banker’s hours” (first shift) in an office setting. If serving at a teller’s window is part of the job description, institutions may also require the ability to stand, walk, and carry items such as bags of change during their shifts.
Excellent sales and customer-service skills are critical to this position.
Some banks and credit unions require all of their tellers to be financial service representatives, while others separate the two duties. Regardless, basic math skills and cash-handling abilities are necessary. Many companies require a high school diploma or equivalent to become an entry-level financial service representative. However, depending on how extensive the offerings of a financial institution are, there may be considerable internal training or examinations. In addition, many institutions desire previous experience in banking or retail environments. Non-bank institutions that employ FSRs may have different - or higher - education and experience requirements. For example, working for an insurance company, one might need to be licensed in their state for the various insurance products offered by their company.
Financial Service Representative (FSR) Tasks
- Monitor market trends, identify and pursue potential customer leads, and meet sales goals.
- Discuss customers' financial concerns, questions, and needs.
- Provide financial advice and match financial products with customers' needs and goals.
- Develop long-term rapport with customers and foster profitable relationships.