What do you wish you knew about your job when you first started out?
General / Operations Manager in Greater Vancouver A:
"Lead by example."
Never ask any employee to do a task that you would not do your self. When delegating, always explain why the task has to be completed. Always empower, engage and enthuse your staff. Respect is earned...but has to be returned.
General / Operations Manager in Saskatoon:
"Stay on top."
Pay attention to your staff, they are your lifeblood and will make you or break you. Do not try and be their friend always remember you ARE the boss be friendly not aloof. Lead by example and for heavens sake stay calm in all situations ..... If the world is ending ....make it look like you planned for it to end. Mistakes happen, situations spin out of control, no two days are ever going to go to plan, roll with it it's the car business. Love it , hate it it is just a business.
General / Operations Manager in Vancouver:
How the job description has changed so much due to the increased work load.
Don't be good at everything, you will be expected to perform even more.
Learn to pace oneself, set boundaries and NEVER take work home!
General / Operations Manager in Montréal:
"On The Job Learning."
Require 100% all the time but know that Customer Service Representatives can only do the best that they can in any given moment.
Gently lead the CSR's towards better diplomacy and explain the big picture. Understand that some decisions are not yours to make but you are responsible to ensure they are made and carried out.
Common sense is one of your greatest assets.
General / Operations Manager in Nanaimo:
Ask the pertinent questions regarding what is expected via a job description and get it in writing. Never assume what you heard is what is truly expected and if you have it in writing there is no guess work or gray areas.