What do you wish you knew about your job when you first started out?
Operations Analyst in Ajax:
"How to Succeed as a Call Center Ops Analyst at PB."
You will need to be very familiar with all of the billing systems, two websites and have working knowledge of our menu tree, including the facilitation of recordings and the rate change menu tree.
You will also maintain two BCP plans covering four business units and run an NSAT task force team.
Develop contacts in all business units, especially IT. You will need a lot of collaboration to successfully role out projects and initiatives.