Executive and administrative assistants work primarily with computers and telephone systems in office environments to liaise with executives both in and outside their companies. A bachelor's degree and proficiency with computers, including Microsoft Word, Excel, PowerPoint, and Access, are generally required for this position. They also interact with customers, secretaries, and other employees on a daily basis, so strong communication skills are important to coordinate meetings and organize large projects.
Secretaries must always maintain a pleasant demeanor, even in times of stress, as a polite and approachable manner is essential to appeal to customers. They must always be ready to represent executives and give a good impression to their clients, and they may occasionally be required to address more serious concerns. Executive/administrative assistants may also coordinate travel and accommodations for business activities, so time-management, and organizational/multitasking skills are highly beneficial for this position. Strong written and verbal communication skills are also important.
Administrative assistants must keep a schedule of appointments between multiple parties and always be prepared to work within the time-constraints of those involved, and a high degree of trustworthiness and discretion is required when dealing with sensitive and confidential information. They must also prepare and distribute memos and e-mails within the office between employees and executives, and working well and coordinating with other representatives and office workers is a very important part of the job.
Executive Secretary or Administrative Assistant Tasks
- Conduct research, prepare correspondence, expense and statistical reporting.
- Schedule travel, appointments and meetings.
- Supervise clerical staff.
- Screen phone calls, emails, mail and visitors; route and resolve information requests.
- Coordinates space and office organization, and special projects.