A Windows system administrator provides daily support and assistance for computer systems using the Windows platform. They may work for a business providing troubleshooting for other employees, work online or over the phone for a technical-support service, or work as part of a team of administrators. They also update and back up all data, monitor networks, and recommend viable solutions for problems to management. A systems administrator also keeps security software up to date and maintains machines and servers to keep them at an optimal level of performance. The typical work environment is generally in an office setting during regular business hours; however, emergencies that threaten the integrity of network security may require a system administrator to be on-call.
A high school diploma generally is required for a systems administrator; a bachelor's degree in IT, computer science, engineering, or a related field generally is preferred, although experience may be substituted for college education. System administrators using the Windows platform must have strong problem solving and critical thinking skills as much of their job entails resolving the many issues that may arise in the network. They also need strong customer service and communication skills as they will often need to convey highly technical information to non-experts. They need to be excellent planners as well, because they need to be prepared for the worst-case scenarios and prevent important data from being lost.
System Administrator, Windows Server Tasks
- Recognize and troubleshoot problems with server hardware and applications software.
- Install, configure, maintain, and upgrade Microsoft Windows server operating systems and applications.
- Establish and document standards and procedures.