Telecommunications network engineers are in charge of ensuring their company's networking and telecommunications services/devices function as expected. They provide support to end users, as well as complete routine maintenance on company devices such as routers, switches, and complex telephone systems. They also perform root cause analysis on complex communication issues and research methods to increase connectivity efficiency. Additionally, telecommunications network engineers analyze networks and databases to ensure data security and minimize risks of data loss or intrusion.
While performing their work, telecommunications network engineers must follow company processes for integration programs. They install new communications equipment, interpret network alerts using management control tools, perform verification tests, create incident reports, and deploy new solutions. In all of their work, they must respect privacy regulations when handling sensitive data. One of their main responsibilities include creating reports about network anomalies and implementing company procedures to escalate issues to higher-level employees as needed. Telecommunications network engineers must have extensive knowledge of Internet protocols and perform regular packet analysis to detect connectivity problems and avoid downtime. They also prepare documentation for training clients using specific configuration for deployed solutions. They report their progress to the communications supervisor or manager in their department.
A bachelor's of engineering in computer networking, telecommunications, or a related field is required for this position. Previous experience in a similar capacity is generally preferred. Telecommunications network engineers must work well in a team environment with other engineers; however, they also must work well independently with minimal supervision.
Telecommunications Network Engineer Tasks
- Provide high level support and disaster recovery expertise.
- Plan, design, troubleshoot, and oversee construction and maintenance of telecommunications networks and equipment used for telephones, voicemail, PBX, video or data communication.