An Account Manager is a very important role for most companies. This position can encompass a wide range of duties and is best suited to a sociable outgoing personality. Communication skills are a must as well as a solid work ethic. This position may require a college degree and/or previous sales experience. Good organizational skills and computer skills are also essential to solid job performance. Some flexibility with hours and travel may be required depending on individual business needs.
An account manager is generally a client focused team member with a very large emphasis on customer support. The primary responsibility of an account manager is to maximize and manage profitability while satisfying the customer's needs. Duties could include helping to bring new clients on board with the company as well as developing new business opportunities within the existing client base. As an account manager, it is important to focus on anticipating the customer's needs to help improve their overall satisfaction with the company. This may require tracking a customer's purchases and analyzing trends for future opportunities. To do well in this position strong product knowledge is usually required. An account manager must be willing to study the products offered by the company in order to be able to present the best solution to their clients.
Overall, an account manager serves as a customer liaison and should be a well-rounded individual who is comfortable interacting with clients. They should have a strong understanding of the strengths and weaknesses of their company's products and be willing to work hard to add value to their customers and their company.
Account Manager Tasks
- Develop new business opportunities with existing clients by promoting company products and services.
- Improve customer satisfaction by improving responsiveness and anticipating customer needs.
- Help on-board new clients and provide customer service to assigned customer accounts.