Technical Services Manager Average Salary

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Job Description for Technical Services Manager

Technical services managers may work in a variety of different industries or fields, including accounting and computer technology. They have multiple duties and are in charge of many technical issues within their company.

Technical service managers oversee the use of the equipment, creating usage plans and techniques for new equipment. They can also be responsible for scheduling the maintenance and fixing of equipment. Many technical service managers work in a laboratory setting. They may be responsible for the administrative duties of the laboratory, ensuring that the lab work and equipment are of the highest quality.

Technical service managers in almost every field are required to handle customer service concerns. If there are any issues with the services that a business is providing, the technical service manager step in and try to help resolve the issue.

Because technical service managers are so involved with the customer service side of a business, they are expected to work well with the representatives and vendors of a company. They assist in planning strategic business moves while working with all departments within the company. They may be tasked with special assignments including marketing and logistics.

Technical service managers typically hold a bachelor’s degree in a general field. They must have experience with call center statistics and operations and have a high proficiency in both written and verbal communication. They also have experience with and show a high capability for working with computer software programs.
Technical Services Manager Tasks
  • Coordinate and direct activities with the IT team.
  • Develop, operate and maintain the IT infrastructure.

Key Stats

5-9 years
67%
10-19 years
17%
20 years or more
17%

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