A business process manager ensures optimal productivity for his or her employer by developing, overseeing, and regulating various work procedures. They may supervise individuals and/or manage computer systems, networking strategies, or quantity-control measures. Business process managers usually divide their working days between their home offices and local, national, or global satellite offices. Therefore, these managers should expect to change locations at a moment's notice and remain on location for a unspecified time period. They should also expect to sometime work independently, while other times work physically or virtually with employees involved in executing a specific organizational task.
Generally, business process managers must have at least a bachelor's degree in business, marketing, computer science, or a related field. However, many employers give hiring preferences to those with an master's of business administration (MBA) or master's degree in another business, marketing, or computer system area of concentration. Because this manager's work is generally multifaceted and fast-paced, this job usually requires long hours and extensive travel. They must also have basic computer skills, as well as excellent communication, negotiation, conflict resolution, and problem-solving skills.
Many business process managers begin their careers at the junior level under the direct supervision of a senior business process manager. Over time, internal promotion opportunities or senior-level opportunities at other firms, are possible to a junior manager who exhibits above-average business process management skills.
Business Process Manager Tasks
- Develops, executes, and maintains business process improvement projects.
- Monitors the results of improvement projects and composes reports.
- Identify and evaluate key risk areas and recommend improvements.