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Real time Adhereance Monitoring Daily monthly weekly MIS updation Experience on Aspect WFM desirable Excellent knowledge on MS Excel and Powerpoint Strong - Indeed
Job Description Operational Responsibilities. • Track and monitor agent performance on a Daily/Weekly/Monthly basis. • Assign Queues, Capacity planning, - Indeed
Designing Competency framework Creation of Competency assessment/measurement tools Mapping of role based competencies Working on competency building - Indeed
C#, Multi-Threading, Java Script, HTML5, JSON, Strong in RESTful services and ASP.Net MVC, Web Services.... - Indeed
1. Strong Communication skills 2. Great Analytical thinking and Ability to solve unstructured problems. 3. Drive project individually and have ability to lead - Indeed
Candidate must be a graduate and should have minimum 2 years experience in the Quality Analyst role in Voice operations.Candidate must be comfortable working - Indeed
Operations Manager Skills and Qualifications: Customer Focus, Customer Service, Verbal Communication, Process Improvement, Problem Solving, People Skills, - Indeed
• Analyze Ledgers, • Analyze narrations to find out cost category and project # • Communicate with process owners where information is not available • Prepare - Indeed
Candidate must be a graduate with minimum 1 year expereince. Candidate must be willing to work in a 6 days working and rotational weekly off environment. Self - Indeed
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