The operations support specialist position requires different skills depending on the company and position. Potential responsibilities include accounting, scheduling, and other bookkeeping; several universal responsibilities are the ability to type quickly and accurately, a basic knowledge of computers and software relevant to the position, and the ability to adapt to new software quickly. The tasks handed to an operation support specialist can change even throughout the day. Operation support specialists often work under executives and perform any duties that are needed for smooth business operations. Some of these tasks may involve delegating or communicating information to other parties; good communication skills and the ability to rapidly record information verbatim are important.
Although a degree may not be necessary, some employers seek an operations support specialist with an associate’s or bachelor’s degree in administration, English, business, or a similar field. These specialists typically must have relevant work experience. Basic math skills may be important, as operations support specialists may handle payroll management or financial record-keeping.
Operations Support Specialist Tasks
- Monitor for problems, taking immediate action where possible and escalating when required.
- Interact with clients, resolve problems, and provide information.
- Perform, organize, and streamline operational tasks to reduce the potential for errors.
- Provide technical assistance to clients and staff.