Process improvement directors hold an executive-level position in which they supervise all areas of process improvement within a company. Typically, companies which have multiple departments that must work together will employ process improvement personnel to help make operations more efficient. These directors will direct the departments' efforts, analyze areas which require attention, and analyze the results of their initiatives by studying data and reports and making changes as necessary.
Typically, process improvement directors review data and suggestions from their staff or department regarding company-efficiencies and areas of opportunity. They may also work with analysts to ensure they have identified areas of inefficiency and mapped out plans to address the situation. This may include personnel changes, training adjustments, new hardware or software, or simple adjustments to existing procedures.
Process improvement generally occurs in stages, and analysts in a department will send measurable before-and-after data and implementation reports to the director. The director then makes any adjustments to the improvement plan and approves any future stages.
Process improvement directors must see the big picture, especially regarding the company's ongoing strategic initiatives and overall branding and placement. As such, they also direct their analysts in finding efficiencies which bring the company's internal operations in-line with the direction desired by its strategic analysts and board of directors. As executives in charge of this area of the company, they may also have responsibilities pertaining to budgeting, hiring, and personnel management.
Applicants for this position should have a university degree in a business-related discipline. Many employers prefer candidates who have post-graduate degrees in management/administration and prior work experience in process-management and improvement. Because familiarity with the organization's operations is a key part of this job, many companies may prefer to promote employers from within. Those in this position generally work traditional business hours in an office environment.
Process Improvement Director Tasks
- Lead process Improvement projects directly related to achievement of company goals and financial objectives.
- Develop long-term process quality plans and monitor their execution.
- Recruit, hire, develop, and evaluate personnel to ensure the efficient operation of the department.
- Utilize internal performance data and customer feedback to identify opportunities to improve quality, service, and cost within the company.