Customer Service Manager Average Salary

Job Satisfaction

We have no job satisfaction data for this job. Do you work as Customer Service Manager ? Start the survey
national salary data
National Employer Data
There is not enough data available to display this chart. Is this your job? Help us build our database by providing information about this job title. Start here.

Customer Service Manager Job Listings

Search for more jobs:

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

Sometimes, customer service managers may have to deal with customers who are dissatisfied with the service they have received. The manager should do his or her best to make amends to the customer. Sometimes, commission is offered, based on the work of the agents being supervised. So it is important to make sure that they are performing well at all times.

Since this is a higher-up position, it is important to have knowledge about the field where customer service is being provided. Many years of experience in the relevant field may have to be shown. Prior experience as a manager will also be useful. A customer service manager may be busy throughout the full shift, so it is important to be able to stand up to pressure. There are no general requirements for education, though sometimes an associate’s or bachelor’s degree will be needed.

Customer Service Manager Tasks
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.

Key Stats

5-9 years
100%

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Subscribe to Our Newsletter

Salary and career advice to put you a step ahead.
newsletter icon

ADVERTISEMENT

Get Career Tips & Advice

Want to Get More Specific? Get a Salary Report Customized for YOU

Tell us about your current job and your skillset, and we’ll let you know how much employers are paying in your area.

PayScale Research
Center