Secretaries fulfill one of the most important positions in the office environment. While the word "secretary" is a generalized term, secretaries' responsibilities range from the mundane to the crucial. They are the gate keepers of must businesses because they serve as one of the first points of contact between a customer or client and the company.
Secretaries generally have a sedentary position because they sit inside, behind a desk for much of the work day. As with all aspects of our society, computers are a very important tool for secretaries; they allow for quick and easy performance of many of their required responsibilities, so computer skills are paramount. Proper telephone etiquette is a must for a secretary, as making a good, proper impression with customers or clients is one of their top responsibilities. Secretaries can work with anyone associated with the company they work for, so the ability to work well with others is key.
Employers can have varying education and certification requirements for their secretaries; entry level secretary positions generally don't require more than minimal education, while top-level and executive secretaries most likely have degrees relating to the field in which they work as well as other certifications. Many secretary positions require at least some on the job training or certification programs.
The hours most secretaries work depends on the field they are in. In general, secretaries are usually required to be at work before or at the same time as their supervisor, and they are usually required to stay as long as that supervisor as well. However, generally speaking, most secretaries can expect their work hours to be from 9-5 or 8-5.
- Greet visitors and callers, route and resolve information requests.
- Type correspondence, compile data for expense and statistical reports.
- Schedule travel, appointments and meetings.
- Coordinate space and office organization; maintaining paper and electronic files.