An account director ensures that clients who have account with their business stay satisfied and current with payments. Account directors manage all existing accounts, taking payments and entering them into their system correctly. They send out bills, process payments, and make sure that their clients' accounts are in order. They also must attract new customers by visiting them in person or talking with them on the telephone. Handling paperwork and analyzing reports about competitors is also important, as are filing monthly inventory reports and ensuring that anything needed for the account is readily available.
It is important for an accounts director to have excellent communication skills, as they are responsible for maintaining good relationships between their business and clients. They also must be able to handle any complaints or problems in a timely and respectable manner. Most employers require directors to have a bachelor's degree in advertising, public relations, or another business-related field. Professional certification is also available. It is important for account directors to have good organizational skills and writing ability.
Account Director Tasks
- Approve project timeline and deliverables.
- Develop sales in the designated target market by identifying new sales opportunities.
- Contact prospective customers by cold calling, premise visits, networking and customer appointments.
- Develop and manage customer relationships in order to retain existing revenue and attain additional business.
- Develop department budget.