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Computer / Network Support Technician Average Salary

Change Country New Zealand » Job » Computer / Network Support Technician Overview » Computer / Network Support Technician Salary
Updated: 11 Apr 2014
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Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.
Computer / Network Support Technician Tasks
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
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key statistics
Key Statistics for Computer / Network Support Technician Salaries and Jobs

Female
n/a
female alumni
 
Male
100%
male alumni
Salary:
Years of Experience
1-4 years
75%
10-19 years
25%
Most Common Health Benefits
medical benefits Medical: 25% dental benefits Dental: n/a
vision benefits Vision: n/a employee benefits None: 75%

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career path Career Path for Computer / Network Support Technician Jobs

Common Past Jobs
Common Future Jobs

Computer / Network Support Technician

Salary Range

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payscale
There is not enough data available to display this chart.
 
Common Future Jobs

Computer / Network Support Technician

Salary Range

n/a - n/a
payscale
Systems Engineer (Computer Networking / IT)
NZ$38,751 - NZ$79,433
 

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