Regional general managers delegate responsibilities to team members, motivate their general mangers, and ensure that their region achieves goals in areas such as profitability and customer satisfaction.
The regional general manager oversees operations for all of the locations in the region. Responsibilities include interviewing, hiring and training general managers; conducting performance reviews for general managers; leading and motivating general managers in human resources activities (such as raising retention rates); and improving locations' profitability. They also lead and motivate general managers in managing costs and quality control, as well as modelling excellent relations between the business and the community. Regional general managers train general managers in establishing and implementing local marketing programs, sales techniques, and other strategies. They also schedule store maintenance and ensure stores follow company policy and procedures.
A regional manager typically must possess a high school diploma or GED, as well as a college degree or some college credits in management or business.
Regional managers typically must have experience in human resources, managing organizations' daily operations, and cost control.
General Manager, Regional Tasks
- Direct the process of hiring, training, and evaluating managers and supervisors in the region.
- Implement corporate directives and develop regional business plans to meet financial objectives.
- Oversee, plan, and coordinate the operation strategies of a company within a geographical region.
- Generate regional business reports, collect statistics, and ensure paperwork is properly completed.