What do you wish you knew about your job when you first started out?
General Manager, Restaurant in Auckland:
"Business and finance skills."
Make sure you have adequate support and skilled, competent staff in your team. Have a vision and strategy to increase the profitability and the general running of the business, that is on brand with that of the company/director.
Manage relationships and encourage communication with staff. Be present and protective of company brand and culture. Infiltrate structure and policies that will support this.
Know when to take a break. Learn how to listen. Act immediately. Delegate and inspire.