Automotive service managers are responsible for vehicle service and repair departments at dealerships and business that specialize in the repair of automobiles. These managers oversee the repair department and are responsible for hiring and managing the actual technicians who work on the vehicles. They must also provide training for these technicians.
Automotive service managers must have a strong background in vehicle repair, supervision, communication and leadership. Certification from a professional auto repair organization such as the ASE is something all managers should possess. The automotive service manager must be well organized, inspect the quality of work performed, and keep accurate records of these inspections.
One of the most important jobs an automotive service manager does is interact with customers, some of whom may not be satisfied with the work performed. Service managers must be able to assuage customer concerns and attend to their complaints, thus ensuring return business and a positive image for the business in the community.
A service manager can avoid problems by employing a competent staff that works efficiently to meet time estimates for repairs and service, and by keeping adequate inventory of supplies and parts. By employing staff that provides quick, efficient service, the service manager can ensure the best possible profitability and customer satisfaction.
Automotive service managers are typically needed for normal business hours Mondays through Fridays, but may be needed on Saturdays, as well. Automotive service managers must be able to perform all work that their technicians perform because they may need to fill in when technicians are unavailable, or when there is a large amount of business to be completed in the shop.
The perfect candidate will have at least ten years of experience in the automotive repair industry and at least two years of supervisory experience, have an even temperament, work well under pressure, be able to effectively communicate to his or her staff, and motivate staff to perform at their peak efficiency.
Service Manager Automotive Tasks
- Ensure maximum profitability and customer satisfaction.
- Complete quality checks and documentation of all completed work before delivery to client.
- Manage automotive technicians, shop attendants, and their training.
- May manage parts inventory.