An Administrative/Office Manager is often the professional lead to ensure the day-to-day operations of a company or department. This person is the first point of contact for the organization and would be responsible to take calls, welcome visitors, and direct them to appointments or the appropriate personnel to meet their needs. The position also includes handling information requests, inventory management, ordering supplies, and oversees the office space and organization to meet the needs of the staff. An Administrative/Office Manager is also responsible for the supervision and support of the company's clerical staff; this may include general office duties such as correspondence, meeting set up and materials, or other light clerical work. Most often, this position requires computing skills to review, track, and analyze budgets, and maintain records and databases essential to marketing, client management, and goals. The position can also require managing schedules of higher-level executives, setting appointments, or travel reservations.
As a representative of the company, the Administrative/Office Manager must present a professional appearance and demeanor, with excellent written and verbal communication skills. The ability to handle multiple tasks simultaneously, manage deadlines, and resolve conflict is important. The Administrative/Office Manager must also be team-oriented, as a key player in the successful running of the office's operations. This is normally an on-site position during normal business hours.
Administrative/Office Managers are needed in most industries, including healthcare, sales, technology, and legal. The job can vary depending on the size of the organization; at a smaller office, they may be responsible for most tasks that don't fit into the other employees' job descriptions, while at a larger company, motivational and leadership skills may be prioritized as tasks are delegated to entry level employees.
Administrative / Office Manager Tasks
- Greet visitors and callers, route and resolve information requests.
- Supervise support clerical staff.
- Review, track and prepare budgets; maintain records and databases.
- Coordinate space and office organization; purchase and manage supplies and equipment.
- Coordinate office and/or departmental operations.