A credit controller helps manage a business' outgoing financial accounts. Primarily, they monitor and document any pending payments or accounts that have taken out a balance against the company but have not yet paid. For instance, an insurance company may have a credit controller that tracks accounts for individuals that pay for their insurance with a monthly payment plan and a university may have a credit controller that tracks students' tuition payments. The credit controller ensures that the company or organization receives compensation in a timely manner. This position involves direct communication with other business sectors of the company, such as accounts payable, collections, and finance. If an account becomes over its balance or is not paying in a timely fashion, the credit controller must be able to report it to their supervisor, most likely a manager or regional supervisor.
Education requirements vary by company. Some may only require a high school degree, which larger companies may want a bachelor’s degree. However, previous experience in a related field is a must; the individual must have experience with credit collection or managing accounts. In addition, a credit controller needs to have a deep understanding of business methods, have strong organizational skills, and be able to use and interpret Microsoft Excel on a day-to-day basis.
Credit Controller Tasks
- Establish repayment options and schedules for customers based on financial situation and level of debt.
- Track ongoing repayments and maintain contact with customers if they move or miss payments.
- Identify and notify customers who are delinquent on account payments.