A desktop engineer maintains and troubleshoots the existing computers, laptops, security, and servers within their organization's network. They install, configure, and troubleshoot the computers, as well as all other applications and printers, to keep them at optimum performance. This is a very hands-on career that frequently requires the individual to respond to urgent requests and help individuals face to face; some travel may also be required.
This career can be found in nearly any industry that has its own business network of computers, and the desktop engineer typically has a manager to whom they report. They might work on a team with other engineers and provide support to other lower-level IT technicians or company clients. The work environment can vary depending on the type of company; for example, retail companies may be open earlier and later than regular business hours, while banking companies only run during regular business hours.
This type of career typically requires, at minimum, a high school diploma; a bachelor's degree in computer science or software engineering is typically preferred. Many times, education can be substituted with experience, additional certifications, and specialized training with different brands and desktop platforms. A strong background in information technology and proficiency in all of the Windows platforms is required. Someone seeking this job title must have very strong written and verbal communication skills, as well as technical problem-solving skills. Some light programming, Microsoft Office, anti-virus, and network security experience or education can also be seen as an advantage.
Desktop Support Engineer Tasks
- Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
- Monitor backups and maintenance logs.
- Answer calls or tickets to support end users with applications, hardware, software, and networking.
- Create end user documentation and knowledge base articles.