A Microsoft Exchange administrator monitors the day-to-day operations of Microsoft Exchange servers. These operations may include handling user support tickets, server maintenance, data migrations, backups, and deployments of Microsoft Exchange on new computers. Along with these duties, a Microsoft Exchange administrator analyzes current resources and trends to enable planning for long-term performance and server expansion. Depending on the hiring company, Microsoft Exchange administrators work with the 2007, 2010, or 2013 version of Microsoft Exchange server. Microsoft Exchange administrators generally work full time in an information technology (IT) department. Individuals in this position mainly interact with users who submit support tickets and upper management; interaction with software vendors might also occur from time to time.
Microsoft Exchange administrator positions generally require at least a bachelor’s degree in an information technology- or computer science-related field. Experience is also required, generally at least four to six years of high level administration of a Microsoft Exchange server. Microsoft Exchange administrators must be proficient at working with Microsoft Windows Server 2003 and higher, along with Active Directory. These individuals should also have an eye for detail and problem solving skills. A company hiring for this position may also require experience working with different types of specialized computer hardware.
Microsoft Exchange Administrator Tasks
- Lead upgrades, account management, and changes to the system, including communication with users.
- Report on implementations, migrations, upgrades, and other activities that affect the software environment.
- Set up, maintain, configure, and monitor Microsoft messaging and communication environment.
- Monitor server logs and overall performance, troubleshooting and resolving problems.