Operations supervisors deal with the day-to-day issues that arise in the course of business. They need to know to whom they can turn in crisis and must be familiar with company policies and procedures. When state or municipal inspectors arrive, they need to respond adequately. Also, the operations supervisor must meet with supervisors, keep abreast of all policy changes, and follow relevant safety procedures. For operations to occur smoothly and on schedule, the operation supervisor must be able to deal with any emergency that arises within the company or outside the workplace (such as issues with suppliers). While the job typically occurs during regular business hours, the operations supervisors often is expected to be on call on nights and weekends.
Operations supervisors typically have a four-year degree in business or a relevant field, as well as safety certifications. They must be hard working, intelligent, and organized. A good operation supervisor also is self-motivated, a good communicator, and a good listener. They must be comfortable working inside the office, as well as working outside in the field.
Operations Supervisor Tasks
- Monitor operations to ensure organizational goals are met.
- Formulate policies, manage daily operations, and plan the use of materials and human resources.
- Plan, direct, or coordinate the operations of companies to operate more efficiently.
- Generate relevant operational documentation.