A senior professional service consultant must take charge of consulting with clients on site and after the sale. Product implementation is a major concern for clients after they have purchased the system, and the senior consultant must facilitate building client knowledge of their new purchase. After a new product's initial launch, the consultant provides a wide range of training and educational services for new and existing clients, both in-house and on-site. After a product launch, the consultant also provides ongoing progress reports and documentation on the product's progress within the client's organization.
Additional duties include the ability to design customized integration processes for new clients, as well as for upgrades to programs used by existing clients. Because so much time is spent on-site, the ideal candidate has the ability to work independently and be a self-starter. Because there is so much client interaction in this position, an ability to take constructive criticism and make subsequent changes is a must. As the company upgrades existing applications, the senior professional service consultant needs an aptitude for quickly mastering the new facets of the software and to communicate those facets in a user-friendly, accessible manner.
A travel schedule of as much as 80 percent is typical, and work schedules depend on client need. Previous experience as a senior professional service consultant is a must for this position.
Senior Professional Service Consultant Tasks
- Customer interaction from initial presentation of products to final invoice.
- Act as technical lead and provide subject matter expertise and implementation guidance for customers.
- Conduct an analysis of customer needs to implement product solutions and provide feedback to internal teams.
- Track and document opportunities to improve workflow related to product and its implementation.