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Technical Support Manager Average Salary

Change Country Saudi Arabia » Job » Technical Support Manager Overview » Technical Support Manager Salary
Updated: 5 Apr 2014
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Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

Strong computer skills, leadership traits, and technical accreditations are a must for technical support managers, as is an ability to troubleshoot problems, think critically, and come up with solutions to a wide array of technological service issues as they arise. Familiarity with software and hardware troubleshooting, service, and repair is a must.

In general, technical support managers must be familiar with technical support industry standards and practices, and they must have worked in technical support roles in the past.
Technical Support Manager Tasks
  • Plan, direct, and coordinate of the internal information technology help desk.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Perform administrative management of technical support and queue management.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.
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Key Statistics for Technical Support Manager Salaries and Jobs

Female
n/a
female alumni
 
Male
100%
male alumni
Years of Experience
5-9 years
50%
10-19 years
25%
20 years or more
25%
Most Common Health Benefits
medical benefits Medical: 100% dental benefits Dental: n/a
vision benefits Vision: n/a employee benefits None: n/a

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