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Customer Relations Manager (CRM) Overview
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Customer Relations Manager (CRM)
Job Description
People with the job title Customer Relations Manager (CRM) typically fall into one of the following PayScale standard occupations.
Manages the customer service operations, which deals directly with customers and is the first point of contact. Develops, tracks and reports key performance measurements for the unit. Develops and implements process and procedures to improve operational efficiency. Oversees cross functional work relations that is targeted to resolve issues raised by customers.
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
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