A Call Center Agent earns an average salary of £16,319 per year. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. People in this job generally don't have more than 10 years' experience.

£13,616 - £19,165
£14K
£17K
£19K
MEDIAN: £16,800
10%
50%
90%
£5.35 - £9.56
£5
£7
£9
MEDIAN: £7.66
10%
50%
90%
£0£19K
Salary £13,616 - £19,165
Bonus £202.73 - £3,070
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,892 - £19,392
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 11 Jul 2017
  • Individuals Reporting: 53
Hourly Data £0£13
Hourly Rate £5.35 - £9.56
Overtime £9.16
Annual Data £0£19K
Bonus £202.73 - £3,070
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,892 - £19,392
  • Country: United States
  • Currency: GBP
  • Updated: 11 Jul 2017
  • Individuals Reporting: 18

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United States (change)

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Call Center Agent Job Listings

Call Center Agent Reviews

Q: What is it like working as a Call Center Agent?

Call Center Agent in southend-on-sea:
Pros:
Cons: Stressful. Rude customers.

Call Center Agent in Portsmouth:
"Work Hard And Reap The Rewards."
I have been within the same company 9 years and only leaving due to redundancy so not a choice I made myself, I believe the longer you are with an employer the better product knowledge and company satisfaction, with trust and loyalty.

Call Center Agent in Cardiff:
"Patience."
Be friendly / be a good listener / show empathy.

Call Center Agent in Nottingham:
"Stressful, unorganised, hard work is not rewarded."
Pros: I have gained a significant amount of experience and confidence in my abilities. I have met a small number of hard working, competent individuals who understand the necessity for ethics. The C.O.O has shown interest in my development and has taken the time to acknowledge my views re the current situation.
Cons: The office is not organised very well operationally. Management is neither consistent nor is it entirely fair; my job role is constantly changed on the basis of business needs. This essentially boils down to poor management of current resources; poor research and fore-sight into impending business endeavours/ scenarios. On one hand I am being given opportunity to develop a potential careers and the other hand it is being continuously taken away from me a few months down the line due to the above and the companies refusal to acknowledge job role requirements in terms of contract and pay. This is explained as 'keeping employees flexible as per business needs'.

Related Job Salaries

Key Stats for Call Center Agent

Gender

Female
42 %
Male
58 %
Less than 1 year
14%
1-4 years
65%
5-9 years
10%
10-19 years
11%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Agent Salaries

Experienced
▲7%

Mid-Career
▲3%

National Average
₤17,000

Entry-Level
▼3%

Gender

Female
42 %
Male
58 %

Years of Experience

Less than 1 year
14%
1-4 years
65%
5-9 years
10%
10-19 years
11%

Common Health Benefits

medical benefits
Medical: 17%
dental benefits
Dental: 10%
vision benefits
Vision: 24%
no benefits
None: 68%
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